Vyzion Inc. dba KnowledgeHound is committed to protecting your Privacy. Please see below for an overview on how we handle your personal information and data.
EU-U.S. Privacy Shield
The United States Federal Trade Commission (FTC) is the enforcement authority with jurisdiction over this compliance with the Privacy Shield.
Vyzion, Inc. dba KnowledgeHound
220 North Green Street
Chicago, IL 60607
KnowledgeHound has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacyshield/for-eu-consumers for more information and to file a complaint. Where a complaint cannot be resolved by any of the before mentioned recourse mechanisms, individuals may have a right to invoke binding arbitration before the Privacy Shield Panel as a recourse mechanism of ‘last resort’.
How do we use the information we collect?
For KnowledgeHound customers
We use the information we collect from you for two purposes:
To provide you with our services
- To enable you to search for, analyze, and visualize relevant data from your research.
- To enable our Customer Success team to assist you. This requires us to access your information to assist you.
To manage our services
- To facilitate account creation and the log in process.
- To contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You can’t opt out of these communications since they are required to provide our services to you.
- To monitor, maintain, and improve our services and features. We internally perform statistical and other analysis on your usage data to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services, including to help us evaluate or devise new features. We may use your information for internal purposes designed to keep our services secure and operational, such as for troubleshooting and testing purposes, and for service improvement, marketing, research and development purposes.
- To contact you for marketing purposes. You may opt out of these communications at any time by clicking on the “unsubscribe” link included in any communication.
- To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
For individuals whose information was collected by our customers
KnowledgeHound does not sell your information to any third parties and we will not use your information to contact you.
What are my rights to the information you collect?
For KnowledgeHound Customers
Your research data is owned by you. Not only that, but KnowledgeHound treats your research data as if it were private. We don’t sell this data to anyone and we don’t use your research data for purposes unrelated to you or our services, except in a limited set of circumstances (e.g. if we are compelled by a subpoena, or if you’ve given us permission to do so).
In addition to the above, you have the following rights:
- Access and correct your Personal Data. KnowledgeHound acknowledges the right of EU and Swiss individuals to access their personal data. As a registered user, you may access and correct certain personal information that KnowledgeHound holds about you by contacting your Customer Success representative. Some users (including those whose information we receive under the EU-U.S. and Swiss-US Privacy Shield) have certain legal rights to obtain information of whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. In all cases, requests to exercise these rights may be directed to our Privacy Officer (please see contact information towards the front of this policy). These rights are subject to some exceptions, such as where giving you access would have an unreasonable impact on the privacy of other individuals. We will respond to your request to exercise these rights within a reasonable time and, where required by law or where we deem it otherwise appropriate and practicable to do so, we will honor your request.
- Download/backup your research data. We provide you with the ability to export, share and publish your research data in a variety of formats. This allows you to create your own backups or conduct offline data analysis.
- Delete and send back your research data. You may delete your research data for any particular research study at any given time from our system by contacting your Customer Service Representative. As long as you maintain an account with us, we may retain your deleted data for a limited time in case you requested to delete something by accident and need to restore it. In the event you should terminate your agreement with KnowledgeHound, we will permanently delete your data, to the extent permitted by law, from our systems. Upon deletion, we will provide all research data back to customer in it’s originally delivered format.
For Individuals who Participate in Research Conducted by our Customers
- Contact the Customer to access and correct your Personal and Survey data. Because we collect research provided by our customers, you will need to contact the customer if you have any questions about the research conducted, or if you want to access, update, or delete anything related to your Personal data collected in the research. You may request access to and correction of the personal data we hold about you by contacting our Privacy Officer, but in most cases KnowledgeHound cannot provide you with this access since all data related to the research we collect is our customer’s private information and giving you access may have an unreasonable impact on the privacy of other individuals. We will respond to your request for access or correction within a reasonable time and, where reasonable and practicable to do so, we will provide access to your personal data in the manner requested by you.